Legal notice

Legal Information for Hotel Casa 1800 Granada

Address for the Hotel: C/ Benalúa, 11
Company Name: GRABENA 1800, S.L.
VAT Number: ESB19596485
Contact Phone No. / Email Address: +34 958 21 07 00 / info.granada@hotelcasa1800.com

General conditions

The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent.

What information is collected about you? How do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, postal address and/or phone number.

In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: enter your email in our promotions, send marketing communications or surveys to you, respond to your questions or suggestions, improve the quality of your visit to our site. You can opt-out of any communication by emailing the Hotel at info.granada@hotelcasa1800.com

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Mirai. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully. All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Mirai are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).

The Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same Privacy Policy as the Hotel. Therefore, we are not responsible for the Privacy Policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site. We urge you to contact the relevant parties controlling these third party sites or accessing their on-line policies for the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.

Protecting your information

We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Children’s Privacy & Parental Consent

Please be aware that the Hotel has not designed this Site for, and does not intend for it to be used by anyone under age of 18 years. Accordingly, this Site should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. The Hotel specifically requests that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Site and submitted personal information without solicitation by or permission from the Hotel.

Links Provided To Other Sites

Your Consent To This Privacy Policy

Use of the Site signifies your consent on your behalf and on behalf of others you are representing and whose information you submit (if any), to this on-line Privacy Policy and the terms of use of this Site, including the collection and use of information by the Hotel, as described in this statement.

Policy Modifications

The Hotel reserves the right to change this Privacy Policy at any time and to publish changes without specific notification to the users of the Site.

Contacting the Hotel

In the event of any questions concerning this Privacy Policy please contact The Hotel at +34 958 21 07 00 or info.granada@hotelcasa1800.com.

Hotel Casa 1800 Granada policy

Personal data

Regular Season: All stays except those included in Extra Season.
Extra Season: Stays that go through one of the following nights: from 17 to 19 April 2025 (special booking conditions, cancellation and modification).

Groups

If you book more than 3 rooms at the same booking, Hotel could apply special payments and cancellations conditions.

This Security, Privacy and Cookies Policy applies to our Hotel’s Website.

We inform you that the website www.hotelcasa1800granada.com (the “Website”) is operated by Grabena 1800, S.L. (henceforth, “Hotel Casa 1800 Granada”), with fiscal ID B19596485 and registered address Calle Benalua, 11, 18010 Granada. You can obtain more information about Hotel Casa 1800 Granada in the “About us” and “What we do” sections of the Website or by sending an email to info.granada@hotelcasa1800.com. “You” is used to refer to you insofar as a user of our Website. The goal of this privacy policy (“Privacy Policy”) is to inform You how we collect, define and use Your Information. This Privacy Policy, our Legal Notice, and our Cookie Policy constitute the “Terms and Conditions” of our website.

Your access to and use of the Website constitutes Your full acceptance of the Terms and Conditions of the Website. Thus, if You access and use the Website, You agree to comply with the provisions indicated in the aforementioned legal documents. The service provision of the Website is limited to the period during which You are connected to the Website or to any of the services provided by the Website. Therefore, You must read this Privacy Policy carefully each time You intend to use the Website, as it is subject to change.

1. Definitions You must present Your ID or passport (one per person) to check in at the Hotel, according to Article 3 of Law 17671.

Personal data

Data controller

The natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of processing. In this case, and unless otherwise stated, Amadora Hotels, S.L. is the data controller responsible for processing data at www.hotelcasa1800granada.com.

Data processor

The natural or legal person, public authority, service or other body that processes personal data on behalf of the controller. In other words, these are service providers of Grabena 1800, S.L., who may have access to certain personal data for the provision of their services. The relationship between Grabena 1800, S.L., and its data processors will always be regulated by a contract that specifically regulates the conditions of access to the data, as required by current legislation.

Recipient

The natural or legal person, public authority, service or other body to whom the personal data are delivered, be it a third party or not.

Consent of the data subject

Any freely given, specific, informed and unambiguous indication of the data subject’s agreement, either by a statement or by a clear affirmative action, to the processing of personal data concerning the data subject.

2. What data do we process?

When You browse our website, You can provide us with data in a number of ways, including:

1 – Data that You provide to us when You use the data forms on the Website or when You communicate with us by such means as email.

The data will be processed for the purpose specified in each form. In the event that You send us a message, we will process it for the purpose of managing the communications that may be established, based on Your request.

We may obtain Your express consent for the purpose of sending You marketing communications through each data collection form, or through a request in an email message. In such cases, we will always inform You of all the requirements of the applicable data protection regulations in advance.

Furthermore, if, once You have given Your consent, You do not wish to continue receiving marketing communications, You may revoke Your authorisation by sending an email to info.granada@hotelcasa1800.com.

2 – Data that the Website collects automatically during Your browsing session, in the event that You have previously given Your consent under the terms specified in this Privacy Policy.

As with most commercial websites, our Website uses cookie technology (small bits of data that Your browser stores on Your terminal’s hard drive) and web server logs to collect information about how our Website is used.

For more information on how we use cookies, please see our Cookie Policy.

3. Personal data controller

Information on the entity responsible for processing the data.

The data controller is Hotel Casa 1800 Granada. Current legislation defines the “data controller” as the entity that defines the purposes and means of the processing. The information needed to properly identify our company is provided below:

Information on the controller

Data controller: Grabena 1800, S.L.

Registered address: Calle Benalua, 11, 18010 Granada

Email: info.granada@hotelcasa1800.com

Telephone: +34 958210700

Data protection contact information: info.granada@hotelcasa1800.com

4. Data processing through our website

A. Management of communications through contact forms.

Summary: the entity will process Your data in order to send a response to Your request or to the comments You send us through the contact forms on the Website.

Data subject to processing: we will process the data with which You have provided us in the contact form on the Website.

Purpose of processing: contact forms are provided in different sections of our Website. The purpose of the data processing is to manage the communications that may be established with the users of the Website who send us messages through the Website. If You have expressly requested it, we will use Your data to send You information about hotel and catering products and services.
How long will we keep Your data?
Your data will be processed for the time necessary to manage Your request or comment. Subsequently, Your data will be deleted if there is no further conversation or interaction between You and Hotel Casa 1800 Granada within one (1) year.
If You have consented to receiving marketing information from us, we will process Your data until You revoke Your consent.
Legal basis for processing: the legal basis for processing Your data is the unequivocal consent that You give by accepting the Privacy Policy associated with each data processing form.
- Obligation to provide data and consequences of not providing them: filling in the form is completely voluntary. In all cases, if You wish to communicate with us by this means, You must provide us with the data marked as “compulsory”, otherwise we will not be able to contact You in order to manage Your request or comment.
- Origin of the data: the data subject.
Data recipients:
a. No data shall be transferred.
b. Grabena 1800, S.L. collaborates with information technology service providers that process the data in the name, and on behalf, of our company. In these cases, after strictly selecting providers based on guarantees of compliance with data protection regulations, we will sign the relevant data processing contract with these entities.
No data shall be transferred internationally.
- B. Receipt of curriculum vitae and participation in recruitment processes
- Summary: in the event that You send us Your curriculum vitae, it will be included in future recruitment processes, as long as You send us a formal reply indicating that You expressly accept all the terms relating to the processing of the data.

Purpose of processing: in the event that You send us Your curriculum vitae, Your data will be processed for the purpose of managing Your participation in recruitment processes conducted by our organisation and will not be used for any other purpose.

Automated decisions: no profiling or automated decision-making is carried out.

How long will we keep Your data? The data will be processed for one (1) year, after which they will be deleted.
Legal basis for processing: the legal basis for the processing of Your data is the unambiguous consent You give by accepting the Privacy Policy.
Obligation to provide data and consequences of not providing them: the provision of data is completely voluntary. However, in the event that You provide us with Your data through a specific data form, You may be required to provide us with a minimum set of data to enable us to identify You properly in order for You to participate in recruitment processes.
Origin of the data: the data must be provided by the data subject.
Data recipients:
a. Communication of data: no data shall be transferred.
b. Processing by third parties: Grabena 1800, S.L. collaborated with service providers that process the data in the name, and on behalf, of our company. In these cases, after strictly selecting providers based on guarantees of compliance with data protection regulations, we will sign the relevant data processing contract with these entities.
International data transfers: no data shall be transferred internationally.
- C. Hotel booking
- Summary: the entity will process Your data in order to manage Your booking of a place in the establishment.
Data subject to processing: we will process the data with which You have provided us in the registration form.

Purpose of processing: if You book a place in our establishment through the booking engine, Your data will be processed in order to facilitate the aforementioned booking process.

Automated decisions: no profiling or automated decision-making is carried out.

How long will we keep Your data?: the data will be processed for the period of time during which liabilities may arise between You and Hotel Casa 1800 Granada, with a minimum of five (5) years.
Legal basis for processing: the lawfulness of the processing for booking a place is based on the fulfilment of a contract between the parties.
Obligation to provide data and consequences of not providing them: the data requested are mandatory, otherwise the booking process cannot be completed.
Origin of the data: the data subject.
Data recipients:
a. Communication of data: no data is communicated to third parties unless there is a legal obligation to do so.
b. Processing by third parties: Grabena 1800, S.L. belongs to a business group, and the different companies that make up the group may provide different corporate services that require access to personal data. The provision of these services is covered by data processing contracts in accordance with the applicable data protection legislation.
Furthermore, Grabena 1800, S.L. collaborates with other service providers that process the data in the name, and on behalf, of our company. In these cases, as in the previous case, after strictly selecting providers based on guarantees of compliance with data protection regulations, we will sign the relevant data processing contract with these entities.
- International data transfers: no data shall be transferred internationally.
- 5. Exercise of rights.
- You have the right to seek confirmation as to whether we are processing personal data relating to You. As a data subject, You have the right to access Your personal data, as well as the right to request the rectification of inaccurate data, or, where appropriate, to request its deletion when, amongst other reasons, the data is no longer necessary for the purposes for which they were collected. Under certain circumstances, You may request that we limit the processing of Your data, in which case we will only keep it for the purpose of asserting or defending claims. Under certain circumstances, and for reasons relating to Your particular situation, You may object to the processing of Your data.
We will stop processing the data, except for compelling legitimate reasons, or in order to exercise or defend possible claims.

In the cases where the processing of Your data is based on Your consent, You may revoke Your consent at any time.

Where legally applicable, You have the right to data portability, which means that You have the right to receive the personal data relating to You which we are processing and to store it on a device of Your own. You also have the right to request that we disclose Your data to another data controller.

Furthermore, in the event that You deem there to be a problem or incident in relation to the processing of data, You may contact the entity at the address indicated in this document. In all cases, You have the right to file a complaint with the Supervisory Authority for the protection of personal data, which, in the case of Spain, is the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

To exercise Your rights, You must send us a request to the following email address info.granada@hotelcasa1800.com , attaching a copy of Your ID or other document that legally identifies You.

6. Security

Grabena 1800, S.L. has implemented security measures in accordance with the risks inherent to the processing of personal data.

The security measures implemented are aimed at providing an appropriate level of security, including confidentiality, considering the available technologies and their implementation costs relative to the risks and the nature of the personal data processed. In assessing the risk in relation to data security, due consideration has been given to the risks arising from the processing of personal data, such as accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised disclosure of or access to such data, which are particularly liable to result in physical, material or non-material damage.

Cookie Policy

In compliance with the Law on Information Society Services and Electronic Commerce (hereinafter, “LSSICE”), we inform You that the digital services of Grabena 1800, S.L. make use of cookies. A cookie is a file that is downloaded and stored on Your computer to allow us, amongst other things, to store and retrieve information about Your browsing habits or equipment, and, depending on the information they contain and the way You use Your computer, they can be used to recognise You. With the exception of technical cookies (the minimum necessary for the Website to function correctly), we will only install cookies on Your device with Your prior consent.

Information about the cookies You have consented to and how to manage them is provided below: Cookies Preferences

Detailed information about cookies and how they are used on our Website:

We use cookies for:

a) Necessary/technical cookies:

These cookies enable the user to browse our website, make use of the different options or services provided—including those that the editor uses to properly manage and run the Website and enable its features and services (controlling traffic and data communication, identifying the user, accessing restricted access areas, remembering the elements that comprise a booking, performing the booking process, managing payments, controlling fraud linked to access security, counting the number of visits, using safety elements while browsing, storing content for broadcasting videos or audio, and activating dynamic contents)—or share content on social media.

Also belonging to this category, owing to their technical nature, are cookies that enable the management, in the most efficient way possible, of the advertising space offered to the user, which the editor may have included on the website, without collecting user information for other purposes, such as personalising this advertising content or other content. Technical cookies will be exempt from compliance with the obligations established in Article 22.2 of LSSICE when these enable the service requested by the user to be provided, as in the case of the cookies listed in the above paragraphs. However, if these cookies are also used for non-exempt purposes (e.g., for behavioural advertising purposes), they will be subject to the aforementioned obligations.

b) Preference/personalisation cookies:

These cookies allow information to be remembered so that the user can access the Website with particular characteristics that differentiate their experience from that of other users, such as the language, the number of results to be displayed when the user performs a search, and the appearance or content of the service, depending on the type of browser through which the user accesses the service or the region from which the user accesses the service, etc.

c) Analysis/metric cookies:

These cookies allow the data controller to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through these cookies is used to track website activity in order to make improvements based on the analysis of the data on website usage.

d) Behavioural advertising cookies:

These cookies store information on users’ behaviour obtained through the continuous observation of their browsing habits on our Website, which allows us to develop a specific profile and display advertising based on the information contained in that profile.

The use of third-party cookies is subject to the privacy policies of these third parties, not to the Cookie Policy of Grabena 1800, S.L.

Social media users may receive targeted advertising from our organisation. For this purpose, and always with Your consent, we may collect information on Your browsing activity on our Website or use the technology of the proprietor of the social network to upload our database to the platform and personalise the advertising displayed.

Cookies are only installed in the user’s browser when the user authorises their installation, both on the user’s pages and on linked pages. The user’s data and behavioural profiles are processed exclusively in order to provide the user with the services of our organisation.

Additionally, users who do not wish to receive cookies, wish to restrict the installation of certain cookies, or wish to be informed of their use can configure their browser to that effect. Users can block or delete these cookies at any time by configuring their browser settings. Instructions on how to manage cookies in the most widely used browsers can be found at the following links: